Case studies.
Analyses of projects with which I've been involved.
Please note: I'm currently updating my portfolio and case studies, so I only have a scant few here.
Please contact me at resume@johnarnzen.com for further information on past work.
Transactional email redesign
- Company
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Present a unified brand experience across all transactional communications with customers.
Results
I designed a single, flexible, more visually appealing transactional email template based on the company's online design system + an applied voice styleguide for content—replacing myriad outdated email templates, each with their own style, presentation, and voice exposing internal silos. Room was explored for future use with marketing emails.
Modernizing a neglected experience
- Company
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A necessary but long-outdated customer experience needed some love: bring it into the company's online design system and provide quick-hit improvements to the experience where possible.
Results
Along with bringing the experience up to design system standards and consistent with the rest of the site, I made various quick-win design improvements for customers and clarified the overall process, while redocumenting lost knowledge from past efforts.
2024-04-24: full case study coming soon. I can discuss details in the meantime.
My github repos
Coding samples—mostly data science and R programming projects for Coursera data science courses.