UX + IA experience.
Including case studies, notes, and samples of work.
Case studies
Transactional email redesign
- Company
- AT&T
- Type of work
- UX design, light development
- Summary
- Present a unified brand experience across all transactional communications with customers.
- Results
- I designed a single, flexible, more visually appealing transactional email template based on the company's online design system + an applied voice styleguide for content—replacing myriad outdated email templates, each with their own style, presentation, and voice exposing internal silos. Room was explored for future use with marketing emails.
- Tools
- Sketch, InVision, HTML/CSS/React
Modernizing a neglected experience
- Company
- AT&T
- Type of work
- UX design
- Summary
- A necessary but long-outdated customer experience needed some love: bring it into the company's online design system and provide quick-hit improvements to the experience where possible.
- Results
- Along with bringing the experience up to design system standards and consistent with the rest of the site, I made various quick-win design improvements for customers and clarified the overall process, while redocumenting lost knowledge from past efforts.
- Tools
- Sketch, InVision